Refund & Cancellation Policy

We want to ensure you have a hassle-free shopping experience. Please review our return & cancellation policy carefully.

Cancellation Policy

Order Cancellation Within 24 Hours: You may cancel your order within 24 hours of placing it for a full refund. To cancel your order, please go to the Order List in your profile, select the order you wish to cancel, and follow the instructions to complete the cancellation.

No Cancellation After 24 Hours: Cancellations are no longer accepted after 24 hours from the time the order is placed. Once this period has passed, the order is considered final, and no cancellation will be processed.

Refund Policy

• Items purchased on our website do not qualify for returns unless the product delivered is damaged or has manufacturing defects.
• Slight variation due to differences in monitor settings is to be considered normal and not a reason for return.
• Any defective or damaged goods must be reported within 3 days of receiving the product.
• Any communication regarding defects or damage received after 3 days of delivery will not be eligible for a return.

To initiate a return, customers must send an email to support@sriprasiddhicollections.com with the following details:

1. Eligibility for Returns
   • Products must be unused, unwashed, and in original condition with all tags intact.
   • Items marked as final sale, or customized products are non-returnable and non-exchangeable.
2. How to Raise a Return Request

   To initiate a return, email us at support@sriprasiddhicollections.com with the following details:

   • Order Details (Order ID and customer name & registered mobile number).
   • Reason for Return (Please provide a clear explanation).
   • If the item is damaged or incorrect, include a photograph of:
   • The product shows the damage or issue.
   • The price tag is attached to the item.
   • The packing cover as it was delivered.

   Our support team will review your request and notify you of the approval status.

3. Shipping the Returned Item
   • If your order is eligible for Return, we will schedule a pickup for the garments within 48 hours of receiving the request. All additional information will be provided via email.
   • Please ensure the returned merchandise is unused and has the original packaging, price tag, and invoice.
   • "We use a third-party service for shipping our orders, which provides reverse pickup services across most PIN codes nationwide. However, there are certain areas that fall under an ODZ (Out of Delivery Zone), where we are unable to arrange a reverse pickup. In such cases, we kindly request that you courier the product back to us at your own cost."
4. Refunds
   • Refunds will be processed within 7–10 business days after the returned item is received and inspected.
5. Important Notes
   • Returns not meeting the outlined conditions may be rejected.

For any questions or assistance, contact our support team at support@sriprasiddhicollections.com